Comments on: JustHost – My worst nightmare with webhosting http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/ discuss on technology & application development Tue, 07 Feb 2012 07:40:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joakimkasper http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-1531 Joakimkasper Sun, 22 Jan 2012 13:04:00 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-1531   My company has an account with justhost for about a year now.   We had a major issue a while back with server downtime and they kept telling me they were trying to resolve the issue. Then after some time without any change, I demanded they move me to a better server or cancel my account. So we got on a better server and things have been working well since.   BUT!!!!!! This Friday, to my horror, I discovered that justhost was running an old backup of my site exactly the way it appeared in May 2011 (as we provide up-to-date news and market intelligence, this is a serious problem.   So I wrote justhost and guess what? They told me to clear my browsers cache. This has nothing to do with the issue at all. So I decided to buy priority support for $20 to get better and faster service. Then they get back to me and tell me that the server I was on had gone bad so they moved my site to a different server. They had used an old backup of my site and put it on a different server without even telling me!!!!!!!!! I'm furious. But it doesn't stop here. I can't access either the online control panel nor can I get FTP access to the server to update my site with the newest data. I wrote justhost and complained about this to their priority support and I got an answer (not 30 minutes as promised but an hour but still ok with me). They just gave me a standard reply saying they had forwarded my mail to the "appropriate" department. And that department is not getting back to me. I wrote priority support and complained and they give me exactly the same standard reply as before saying they have forwarded my request to the "appropriate" department. So I pay extra money for better service and they feed me with standard replies at a time when I desperately need to resolve the problems we have with our site. We have just sold advertising (banners etc.) for our site and desperately need to get the site up and running and then we have this hosting provider not doing anything about it and sending us standard email replies. We are now going to move our site to host gator. This is just completely unacceptable.   I noticed that justhost and other hosting providers are sponsoring or even managing this site: http://www.top10bestwebsitehosting.com/ Take a look, the reviews are clearly fraud. All reviews have about the same length + if you try to submit a review yourself, you will find that the form is not working.   Because of my experience, I recommend you stay far far away from justhost. This company is absolutely awful.  

My company has an account with justhost for
about a year now.

 

We had a major issue a while back with
server downtime and they kept telling me they were trying to resolve the issue.
Then after some time without any change, I demanded they move me to a better
server or cancel my account. So we got on a better server and things have been
working well since.

 

BUT!!!!!! This Friday, to my horror, I
discovered that justhost was running an old backup of my site exactly the way
it appeared in May 2011 (as we provide up-to-date news and market intelligence,
this is a serious problem.

 

So I wrote justhost and guess what? They
told me to clear my browsers cache. This has nothing to do with the issue at
all. So I decided to buy priority support for $20 to get better and faster
service. Then they get back to me and tell me that the server I was on had gone
bad so they moved my site to a different server. They had used an old backup of
my site and put it on a different server without even telling me!!!!!!!!! I’m
furious. But it doesn’t stop here. I can’t access either the online control
panel nor can I get FTP access to the server to update my site with the newest
data. I wrote justhost and complained about this to their priority support and
I got an answer (not 30 minutes as promised but an hour but still ok with me).
They just gave me a standard reply saying they had forwarded my mail to the
“appropriate” department. And that department is not getting back to
me. I wrote priority support and complained and they give me exactly the same
standard reply as before saying they have forwarded my request to the
“appropriate” department. So I pay extra money for better service and
they feed me with standard replies at a time when I desperately need to resolve
the problems we have with our site. We have just sold advertising (banners
etc.) for our site and desperately need to get the site up and running and then
we have this hosting provider not doing anything about it and sending us
standard email replies. We are now going to move our site to host gator. This is just completely unacceptable.

 

I noticed that justhost and other hosting
providers are sponsoring or even managing this site:
http://www.top10bestwebsitehosting.com/

Take a look, the reviews are clearly fraud.
All reviews have about the same length + if you try to submit a review
yourself, you will find that the form is not working.

 

Because of my experience, I recommend you
stay far far away from justhost. This company is absolutely awful.

]]> By: Bruce http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-1506 Bruce Thu, 05 Jan 2012 19:50:00 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-1506 JustHost suspended our web-hosting account ... never gave us notice ... because someone (not affiliated with us) in CyberSpace stoled one of our Email addresses. It appears that JustHost enables folks in their Ukrainian facility to suspend accounts on whim alone ... any tech who thinks (doubtfuly capability) that he or she sees a customer sending spam. Suspension wasn't enough. Once restored, the idiots failed to unblock the WAN ip address ... so we were literally out of business for 10 days or so. Within weeks, we cancelled JustHost and went to another Web Host. Now, JustHost says we must have a PayPal account to refund the balance due to us for unused months OR wait for a check for 45 days ... 45 days to write a damn check. They allege that their 'system' won't allow them to simply credit the credit card we used to purchase the service initially. The good news is that we stopped getting bounced back Emails we never sent ... the servers return paths were located in Taiwan and the Ukraine. I would have preferred to have a root canal than do business with these clowns; the CEO never responded to my Email. JustHost suspended our web-hosting account … never gave us notice … because someone (not affiliated with us) in CyberSpace stoled one of our Email addresses. It appears that JustHost enables folks in their Ukrainian facility to suspend accounts on whim alone … any tech who thinks (doubtfuly capability) that he or she sees a customer sending spam. Suspension wasn’t enough. Once restored, the idiots failed to unblock the WAN ip address … so we were literally out of business for 10 days or so. Within weeks, we cancelled JustHost and went to another Web Host. Now, JustHost says we must have a PayPal account to refund the balance due to us for unused months OR wait for a check for 45 days … 45 days to write a damn check. They allege that their ‘system’ won’t allow them to simply credit the credit card we used to purchase the service initially. The good news is that we stopped getting bounced back Emails we never sent … the servers return paths were located in Taiwan and the Ukraine. I would have preferred to have a root canal than do business with these clowns; the CEO never responded to my Email.

]]> By: Burgundy http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-966 Burgundy Tue, 31 May 2011 15:06:00 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-966 I literally had the same thing happen to me this morning! Same exact sequence/lame reasoning/unjust (no pun intended) cause. There's no way I'm exceeding bandwidth now, after nearly two years of (consistently) higher traffic. I literally had the same thing happen to me this morning! Same exact sequence/lame reasoning/unjust (no pun intended) cause. There’s no way I’m exceeding bandwidth now, after nearly two years of (consistently) higher traffic.

]]> By: samwize http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-961 samwize Thu, 28 Apr 2011 02:24:00 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-961 Email to raise a support ticket. They will send you a backup archive. They will also refund part of the remaining to your paypal. But take note of this: If you pay them under subscription model, they probably didn't cancel the subscription. One year later, you will get charged again! That is what happened to me and I have to email them on the wrong charging. Email to raise a support ticket. They will send you a backup archive. They will also refund part of the remaining to your paypal.

But take note of this: If you pay them under subscription model, they probably didn’t cancel the subscription. One year later, you will get charged again! That is what happened to me and I have to email them on the wrong charging.

]]> By: Christopher Arnfield http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-960 Christopher Arnfield Wed, 27 Apr 2011 21:06:00 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-960 Hi Guys, Guess what? Yes the same has happened to me today. Can yo pleaser advise how to get my backups and then refund using your experience of dealing with them. Regards Chris Arnfield Hi Guys,
Guess what? Yes the same has happened to me today.
Can yo pleaser advise how to get my backups and then refund using your experience of dealing with them.

Regards

Chris Arnfield

]]> By: Jason http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-895 Jason Tue, 23 Mar 2010 16:12:06 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-895 Hi Dave,<br><br>I was getting about 200 visitors a day for the previous few months. I then wrote a piece about a spammer guy/ "marketing guru" and a celebrity got on my site and had a go at the spammer too. I was getting about 600 a day at that point. Then lawyers, chaos, and immediate shutdown by JustHost.<br><br>I wrote and said that I was a journalist and have a lot of data the site which has been published where I own the intellectual rights. Which is true, and they eventually released the data.<br><br>My site is finally up and running again, thanks to Host Gator.<br><br>Thanks to everyone who helped here, I'm grateful. I was a bit stressed at the time!<br><br>Cheers all,<br>Jason Hi Dave,

I was getting about 200 visitors a day for the previous few months. I then wrote a piece about a spammer guy/ “marketing guru” and a celebrity got on my site and had a go at the spammer too. I was getting about 600 a day at that point. Then lawyers, chaos, and immediate shutdown by JustHost.

I wrote and said that I was a journalist and have a lot of data the site which has been published where I own the intellectual rights. Which is true, and they eventually released the data.

My site is finally up and running again, thanks to Host Gator.

Thanks to everyone who helped here, I'm grateful. I was a bit stressed at the time!

Cheers all,
Jason

]]> By: samwize http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-894 samwize Mon, 22 Mar 2010 08:49:24 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-894 Hi Dave,<br><br>How do you put a spy on the server to know that there are 800 other sites running on the server? I would like to do that too. Hi Dave,

How do you put a spy on the server to know that there are 800 other sites running on the server? I would like to do that too.

]]> By: Dave http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-892 Dave Mon, 22 Mar 2010 08:37:57 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-892 You need to tranfer you domains, upload the files, generate new MYSQL database from the names and passwords in the config.php files, use php admin and import databases t new one.<br><br>I'm with Just host, mad I'm biting my teeth hearing all these rave reviews. My site is getting popular aswell now. I had a spy on the server that I'm on the other week and there are 800 other sites on the server. I think there overloading it to save money and then bumming people when it suits them.<br><br>How many vistors were you getting when this happened? You need to tranfer you domains, upload the files, generate new MYSQL database from the names and passwords in the config.php files, use php admin and import databases t new one.

I'm with Just host, mad I'm biting my teeth hearing all these rave reviews. My site is getting popular aswell now. I had a spy on the server that I'm on the other week and there are 800 other sites on the server. I think there overloading it to save money and then bumming people when it suits them.

How many vistors were you getting when this happened?

]]> By: Jason http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-891 Jason Sat, 20 Mar 2010 23:01:01 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-891 Hi,<br><br>I know, they suck. I sent about a million emails, all just on the non-sue side of abusive. I have a backup that they eventually sent. I'm now with Host Gator as well because I think I looked at the same review site as you.<br><br>I have asked them to restore my site to it's former glory. At the moment I'm still at the wordpress 'just started' phase. Hopefully it will kick in soon. How did you get your wordpress working again? You are probably better at this than me. At the moment my site looks like: <a href="http://www.thewordofward.co.uk" rel="nofollow">www.thewordofward.co.uk</a>. (i.e. a page slagging of Just Host) <br><br>Thanks. Glad you are up and running. Feels a bit like we are a survivor support group. Cheers, Jason Hi,

I know, they suck. I sent about a million emails, all just on the non-sue side of abusive. I have a backup that they eventually sent. I'm now with Host Gator as well because I think I looked at the same review site as you.

I have asked them to restore my site to it's former glory. At the moment I'm still at the wordpress 'just started' phase. Hopefully it will kick in soon. How did you get your wordpress working again? You are probably better at this than me. At the moment my site looks like: http://www.thewordofward.co.uk. (i.e. a page slagging of Just Host)

Thanks. Glad you are up and running. Feels a bit like we are a survivor support group. Cheers, Jason

]]> By: samwize http://blog.just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-890 samwize Wed, 17 Mar 2010 10:34:46 +0000 http://just2us.com/2009/10/justhost-my-worst-nightmare-with-webhosting/#comment-890 Hi Jason,<br><br>So unfortunate that you are another JustHost victim..<br><br>You should email them directly. They will help to backup your stuff for you to migrate out :) Hi Jason,

So unfortunate that you are another JustHost victim..

You should email them directly. They will help to backup your stuff for you to migrate out :)

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